Questify

a centralized CRM system directly linking university clubs and students
MOBILE APP
WEB APP DASHBOARD
END-TO-END

/ Role
Founding Product Designer
Product Manager

/ Timeline
Summer 2023
(3 months)

/ Team
6 Engineers
1 Designer
1 PM

/ Methods
Research
Design Systems
Rapid Prototyping
Pitch Decks

Working with 7 devs over the summer to develop 2 end-to-end platforms streamlining data analysis and club exploration

The summer before freshman year, I felt super overwhelmed by the number of clubs at my disposal (scaling from ~100 in high school to 1000+). After scheduling coffee chats with 10+ upperclassman and speaking to more digitally, I realized freshmen weren't the only ones struggling with this.

Even though a majority of students indicated a desire to get more involved, many more indicated common barriers-to-entry: complexity of Club discovery systems, academic pressures taking over, andddd — playing video games. Instead of engaging in irl events, 70% of university students play video games regularly.

Can we combine these two modalities to leverage something that students were already used to, while encouraging more involvement? This is what me and 7 other UCI students decided to explore: gamification, but in a healthy way to increase follow-through with attending events.

QUESTION

How might we make the club discovery and management process less stressful without sacrificing exploration for busy college students?

00 PROBLEM EXPLORATION

University clubs are decentralized, inconsistent, and frustrating to navigate

These are common problems that college students around the US are experiencing. Clubs are a crucial part of university life for most students, both as a means to meet people and to advance one’s career. However, most clubs at UCI use incompatible systems: from google forms to physical sign-in sheets. Students are having trouble managing all these logistics across multiple clubs.

comments about the most used platform to discover clubs: CampusGroups

Imagine this:

You’re a HS Senior who just got into your dream college. You’re excited to get involved but with 1k+ clubs and move-in prep, you just don’t have time. You end up joining clubs that you’re not interested in and fall off in a month. What now?

spreadsheets, google forms, physical forms... and a bunch of unorganized touch points

After digging deeper into the student life of other campuses, we found that public universities have a LOT of clubs (UCLA has over 1200!) Students on reddit and discord (popular social media platforms for uni students) expressed hesitation to participate in new clubs due to inflexible schedules and lack of alignment with their career ambitions. Do UCI students experience the same frustrations?

PROBLEM VALIDATION

Why do we need this? Because the pipeline is messy...

The current user flow between clubs and students isn’t consistent across clubs and leverages a lot of external softwares that increases the BTE to participating in these clubs.

To address the issue of lacking a centralized access point for club activities, I mapped out the direct flow between students and clubs. I also included the main input items (feedback and demographic data) that were not well centralized in clubs.

SNEAK PEAK

A direct link between clubs <> students

We created 2 different platforms: a mobile app for students to discover events and leave reviews and a centralized web-based dashboard for clubs to track data about users. Our goal was to directly link clubs and students without sacrificing accessibility and usability

USER RESEARCH

We talked to 30+ UCI students... and they’re frustrated.

Through our personal connections, we received feedback from students through 24 user surveys, 4 user interviews, and several coffee chats through discord servers, instagram, and linkedin (to target a vast variety of students). We also personally talked to executive members of clubs to understand their pain points.

We surveyed 24 UCI students. Here were the patterns.

To dig deeper into root cause and patterns of frustrations across UCI students, I worked with my team to craft a research protocol shipped to students to UCI discord channels and personal connections to club executives.

We interviewed 4 students

After scheduling interviews with 4 UCI students, here are the common patterns of behavior we found.

frustrated by: complexity of current systems forcing them to do more work than necessary -> higher user drop-off
motivated by: building social connections and career-boosting opportunities

Comments collected from 1:1 interviews. Not real names, to keep confidentiality